Effective October 24, 2026 · Version 2026-10-24
This policy applies to every purchase from LifeSafetyLeaders LLC (“Life Safety Leaders,” “we”). It is part of our Terms & Conditions.
1. In-person classes (AHA, EMS continuing education, EVOC and similar)
Timing is measured from the class start time (Eastern Time) to the moment we receive your written request at info@lifesafetyleaders.com. The email time stamp controls.
| When we receive your request | What you receive |
|---|---|
| 7 or more days before class | Full refund of tuition, less a $10 service fee per enrollment, to your original payment method. Or, if you prefer, a transfer or credit with no fee. |
| Less than 7 days but 48 hours or more before class | Transfer to another class, or a class credit, with no fee. No cash refund. A credit must be used within 1 year of your original registration date. |
| Less than 48 hours before class | No refund and no credit. |
| No-show, or you leave early | No refund and no credit. |
Credits and transfers
- A credit applies to any Life Safety Leaders class or course. It has no cash value, cannot be redeemed for a refund, and expires 1 year after your original registration date.
- If the new class costs more, you pay the difference. If it costs less, the difference is not refunded or credited.
- You may send a substitute in your place at any time before class, including inside 48 hours. Email us the substitute’s name and contact information, and they must complete the registration form.
- Transfers and credits depend on seat availability and are not final until we confirm them in writing.
Attendance and results
Tuition is not refundable if you do not complete the full class, do not pass the required skills test, or are removed from class under our Terms & Conditions. Please contact us about retest or remediation options. Course completion cards and continuing education hours are issued only after full attendance and successful completion.
2. If we cancel or change a class
We may cancel or reschedule a class for low enrollment, instructor unavailability, weather, safety concerns or other circumstances beyond our control, and will notify you using the contact information you registered. You may choose a full refund (including the service fee) or a transfer or credit to another class. Credits issued because we cancelled are valid for 1 year from the date of the cancellation notice. Our liability is limited to the tuition you paid. We are not responsible for travel, lodging, time off work or other costs.
3. Online and digital courses
Online courses and digital products are refundable within 7 days of purchase if you have not accessed the course content or received a certificate. After that they are non-refundable.
4. Memberships
Memberships are sold as a prepaid 12-month or 36-month term. They do not renew automatically, and we never charge your card again without a new purchase from you. We will email you a reminder before your term ends so you can renew if you choose.
- You may request a full refund within 7 days of purchase if you have not used any member benefit.
- After that, prepaid memberships are non-refundable and are not prorated.
- Member discounts apply only while the membership is active and are not retroactive.
5. How refunds are paid
Approved refunds go back to the original payment method. Please allow 5 to 10 business days for your bank to post it. The $10 service fee covers non-recoverable payment processing and administrative cost.
6. How to request a cancellation, transfer or refund
Email info@lifesafetyleaders.com with your name, the class and date, and your order number. Requests are not effective until we confirm them by email. Without confirmation you will be treated as a no-show.
Life Safety Leaders, 1050 Spring Street, Suite 3, Wyomissing, PA 19610.